Not resolved
2.2
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
0 comments

Bought from them several times for Emergency Vehicles. Nothing but problems......

Shipping is slow, with no tracking.

When problems happen, they are difficult to get a hold of. They don't answer emails. They promised me a call back, in response to my email, by the end of the day. NEVER heard from them.

I called them, AGAIN, after waiting 3 days for a response.

They said they would send a replacement out, and that it would be about a week ...!!!!!

FOR a DOWN EMERGENCY VEHICLE ??????

Their lack of response on the first day, Adds 3 days to their 1 week replacement shipping, and now I have a vehicle out of service, for over 10 Days !!!!

Their response to me when I complained about this ????/

"Oh Well".....!!

MY agency, (Large County) will NEVER order from them again !

And I WILL make sure that I let every other Agency that I come in contact with, know of their business practices !

Product or Service Mentioned: Led Outfitters Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

I liked: Price.

I didn't like: Lies when inquiries made to obtain warranty, Customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like